I have helped shape the user experience for over 7,000 real estate professionals. Below you will find that my portfolio showcases a range of UX, visual design, and educational design work.
Visual Designer for the CincyMLS
(2022-Present)
As the designated leader of the design process, I was entrusted with the responsibility of leading the web design process for the company. By utilizing my UX/UI design techniques such as interviewing, wireframing, research, and design thinking methodology, I have successfully contributed to the development of an improved website that will cater to the needs of over 7,000 real estate agents, brokers, and appraisers.
Leveraging the data collected from the IT ticket system, I was able to identify key areas of concern and design a website that is geared towards reducing contact center workloads and addressing usability issues. The launch of this website is expected to take place in April 2023.
Additionally, I create user tailored content for learning materials while incorporating AI technology to enhance marketing efforts.
Self-Employed Graphic Designer
(2020-2021)
Designed the covers of a series of indie eBooks currently on the Amazon platform. Created a custom layout for each cover with the intention of increasing book sales. Maintained knowledge of design trends to maximize ad clicks.
UX Research for Humana Pharmacy
(2016-2018)
I assisted with the UX research process to create a customized CRM tool for the mail order pharmacy. I performed over-the-shoulder observations to take note of user pain points. I also collaborated with project managers over insights to have a successful launch with the intention of improving call center metrics of 300+ agents. We were able to improve customer satisfaction, reduce hold times and lower amounts of user error when ordering, tracking, and filling medications.
Self-Employed Graphic Designer
(2013-2015)
As a self employed designer, I relied on researching, brainstorming and designing to close the gap between smaller and larger gaming organizations by creating visually appealing and compelling design work. I was able to boost the confidence of players and team managers alike and in turn, the smaller teams increased their fan base and member recruitment numbers.
US Bank’s UX Design and Research Bootcamp
Google’s UX Design Course on Coursera
Interactive Design Foundation
If you’re interested in chatting about opportunities or my background, click here → email me.